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Tuesday, 2 December 2014

Airtel Digital Tv Troubleshooting You can repair your Airtel Digital Tv

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No picture, No Sound and no front panel display

possible cause
Set-Top box is not plugged into the mains or is not switched on.
action
Check mains connections. Press to ON/OFF button on the front of the STB.

No Picture, No Sound but the front panel shows the display.


possible cause
The receiver is on Standby.
action
Press on the power button "stb" on the Remote control to bring the Set-Top box out of standby.

No Picture, No Sound but the indication on the front panel of the Set-Top box is correct


possible cause
1. You are watching TV through your cable operator, Aerial connection or VCD, DVD player.
2. The AV connection are wrong.
3. The connections are right, but the TV is not connected up to external AV source [AV1, AV2 or DVD]
4. The cable connections are may be faulty [damaged, broken] or missing
action
1. Press the AV button on your remote.
2. Check the AV connection in the STB.
3. Check the TV's AV connection.
4.Check all your connection and consult or call us.

Irregular or bad reception


possible cause
Problem with cable connections. [damaged, broken connection or wires]
action
1.Check all the connections and cables.
2. Contact customer service.

A blank screen comes when you choose some services.


possible cause
You are watching a encrypted service or program
action
1. Choose another service or program
2. Contact customer service

The remote works with the TV & not with my STB.


possible cause
1.You need to reset your remote control.
action
1.Press STB on your remote control to control your STB
2.Refer this guide to program your remote

The remote control does not operate.

possible cause
1.Your STB may be off.
2. There are no batteries or the batteries may have become flat.
action
Make sure you point your remote directly towards your STB and nothing is between the two.
The remote command light on your STB and on your remote control should flash each time you press a remote key.
If neither light flashes, check batteries in you remote and if your STB is plugged to mains.

I have forgotten my PIN


Call customer care to have your PIN reset

I cannot close the electronic programme guide

Press exit key on remote.

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